Web E-Commerce

Payment transactions, fraud, internationalization, fulfillment. And 24 hours a day availability.

E-commerce is serious business. When you evaluate your options, consider that systems built by emfluence have processed hundreds of millions of transactions for clients like you. We have experience turning the complexity of online payments into a simple, reliable system your customers will appreciate. This is why we start our e-commerce projects with usability surveys, because we know – and you know - consumers can click over to the competition at the slightest whim.

Anyone shopping at the world’s top internet e-commerce sites will recognize design similarities. These are a result of the usability overlap between very different types of users, whether business professionals shopping for highly complex B2B (Business to Business) products or consumers shopping for mass-market B2C (Business to Consumer) products. But to truly empower your customers requires a deep understanding of their specific needs and behavior – and needs differ from industry to industry.

Before your company e-commerce project begins, your team and emfluence consultants consider the following:

• The process of looking for products
• Product research and comparison shopping
• The different buying procedures (typically performed through a checkout process) Customer service related to fulfillment
• What your competition is doing well, and what you can do better

It’s important to remember that e-commerce is not only about building a shopping cart on the web – it’s about what comes afterwards: driving traffic to that cart, delivering on your promise, and winning repeat business through high service levels and an easy, intuitive shopping experience.

Contact your emfluence e-commerce consultant today to arrange a best practices approach to your best of breed online shopping experience. Your customers will thank you.